Privacy Policy

Jam Works Inc. operates Dispango ("Dispango", "we", "us"), an AI call-answering and lead-dispatch service for home and trade-service businesses. When you call a business that uses Dispango, our AI receptionist answers on that business's behalf, has a short conversation to understand your request, and passes the details to the business so they can call you back.

This policy applies to three groups:

• Callers — people who phone a Dispango-powered business line.
• Business customers — the businesses that subscribe to Dispango.
• Website visitors — people who browse our marketing site or sign up.

For the details of a call — the recording, transcript, and lead information — we act as a service provider (processor) handling that information on behalf of and on the instructions of the business you called. That business is responsible for its own use of the lead once we deliver it. For our own account, billing, security, and aggregated/de-identified analytics data, we act as an independent controller. Under PIPEDA we remain accountable for personal information even after it is passed to the service providers listed in Section 8.

From callers, when you call a Dispango-powered line, we may collect:

• your phone number and name;
• the service address or location you provide;
• the details of your request (the problem, urgency, and job details);
• an audio recording, a written transcript, and an AI-generated summary of the call.

From business customers and website visitors: account and contact details, the forwarding/dispatch phone numbers you register, billing information (processed by our payment provider — we do not store full card numbers), and basic site/usage and device data.

We use this information only to:

• answer the call, understand your request, and deliver the lead to the business you called;
• text the lead to the business and let it view its own call history;
• operate, secure, and support the service (including fraud and abuse prevention);
• bill business customers and comply with our legal obligations.

We do not sell your personal information, and we do not "share" it for cross-context behavioural advertising. We do not use the content of your calls to train third-party AI models beyond what is needed to provide the service, and we will not use it for new, unrelated purposes without your consent.

We use call audio only to transcribe and summarize what was said. We do not create voiceprints, and we do not use your voice to biometrically identify you. Our system does not perform speaker recognition or voice authentication.

Calls to a Dispango-powered line are recorded and transcribed. Our AI discloses at the start of each call that it is an automated assistant and that the call may be recorded; if you continue the call, you consent to that recording. If you do not wish to be recorded, you may end the call. The business you are calling is responsible for any additional notice or consent required by the laws of its and your location.

Call information is shared with the specific business that received your call. To run the service we also rely on the following providers, who process data only to perform their function for us and are bound to protect it:

• Vapi — voice-AI call handling (which in turn uses OpenAI for speech-to-text and Anthropic for the conversational model);
• Twilio — telephone connectivity and outbound SMS;
• Supabase — secure database hosting for call records;
• Stripe — payment processing (business customers only);
• Cloudflare — bot protection and network security.

We may also disclose information where required by law, or to protect our rights, users, or the public.

Jam Works Inc. is based in Canada. Several of the providers above process and store data on servers in the United States, so your information may be transferred to, and handled in, the U.S. and subject to its laws. We use providers that commit to appropriate safeguards.

We keep personal information only as long as needed for the purposes above:

• Call transcripts and summaries — for the life of the business's account, so it can reference past leads;
• Call audio recordings — a limited retention window, after which the audio is deleted and only the transcript/summary is kept;
• Account and billing records — as long as the account is active and as required by tax and legal rules afterward.

When information is no longer needed, we delete or de-identify it.

We protect personal information with encryption in transit, access controls, and reputable hosting providers. No system is perfectly secure, but we take reasonable technical and organizational measures appropriate to the sensitivity of the data. If a breach creates a real risk of significant harm, we will notify the appropriate regulator and affected individuals as required by law, and we keep records of breaches.

You may request access to, correction of, or deletion of your personal information, ask how it has been used or disclosed, or withdraw consent, by emailing hello@dispango.com. Because we handle call data on behalf of the business you called, we may need to coordinate your request with that business. We will respond within the timeframe required by applicable law.

California and other U.S. state residents: depending on your state, you have the right to know the categories of personal information we collect (identifiers, phone/audio recordings, transcripts, and the job details you provide), the purposes above, to access, delete, and correct it, and to not be discriminated against for exercising these rights. We do not sell or "share" your personal information, so there is no opt-out to submit. You may exercise these rights at the email above.

If you are in Quebec, Law 25 gives you additional rights, including data portability and the right to be informed when a decision about you is made by automated processing. Our AI captures and routes your request but does not make legal or similarly significant decisions about you; a person at the business you called follows up. Personal information may be transferred outside Quebec to the providers in Section 8. Our Privacy Officer is [ADD PRIVACY OFFICER NAME / TITLE], reachable at hello@dispango.com.

Dispango is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child's information has been collected, contact us and we will delete it.

We may update this policy from time to time. We will post the revised version here with a new effective date, and, where required, notify you.

Questions, requests, or complaints (including the right to escalate to your privacy regulator):
Jam Works Inc.
[ADD REGISTERED MAILING ADDRESS]
Attn: [ADD PRIVACY OFFICER NAME / TITLE]
hello@dispango.com